About Magma Math

Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math — a subject that forms the backbone of so many career paths — we believe the opportunity to improve outcomes at scale is massive.

We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

The Role

Magma is growing quickly cross the US, with a strong base of school districts and a growing presence across the Southeast. As a Customer Success Manager in the Southeast, you will oversee and nurture a portfolio of district partners and play a powerful role in ensuring educators successfully implement and see continuous value from Magma Math.

Your primary mission is to build and grow relationships with math leadership and to onboard teachers, coaches, and school leaders and see through their long term success with Magma. As a CSM, you will be highly visible to schools and will communicate frequently with district stakeholders including administrators, coaches, curriculum directors, and teachers. With deep product knowledge and a customer-centric mindset, you will advise leaders on how to leverage Magma’s products and services to achieve their goals of supporting teachers in the classroom and student growth. You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students.

As a team player, you will collaborate with the CS team to exceed districts’ expectations and continuously support and delight our customers. Equally important, you will enhance the customer experience by working closely with other Magma teams including Account Management, Product, Curriculum, and Sales, aligning on a shared vision for supporting district partners and providing the best experience possible.

Primary Responsibilities

• Build and maintain strong, trust-based relationships with district and math leaders

• Provide onboarding and continued professional learning for teachers, guiding their use of the Magma Math platform

• Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom

• Regularly communicate with customers to check on their satisfaction and provide assistance

• Guide new customers through the onboarding process to ensure a successful implementation

• Provide virtual and onsite training and resources focused on using Magma in the best way possible to effectively support district and classroom goals

• Take a data-driven approach to customer work, using trend and health information to identify opportunities to strengthen adoption

• Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal

• Identify growth opportunities and work with Account Managers to expand customer accounts

• Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials

• Gather customer feedback and insights to inform product development and improvement. Work closely with Product, acting as the voice of the customer internally

• Analyze customer data and usage patterns to identify trends and opportunities for improvement

• Deliver professional learning to teachers and school leaders, including to large groups, in person and virtually

What great looks like at Magma

We hire, grow and review everyone against the same three pillars. For a Customer Success Manager that means:

• Ownership, Initiatives & Execution: you own customer outcomes end to end, voice customer needs internally with clear asks, and focus on what moves the team's goals.

• Skills, Knowledge & Problem Solving: you build trusted partnerships with several stakeholders per customer, frame every conversation around impact and success criteria, and act as a trusted pedagogical advisor.

• Team player, Culture & Leadership: you know your strengths and limits, drive action across the team through trust, and decide independently while asking for a second opinion when needed.

Your first year at Magma

• First 30 days: you learn Magma's products and begin to get to know your districts and their stakeholders

• By day 60: you run customer onboarding and professional learning on your own, with success criteria agreed with each district. You feel comfortable with internal process

• By day 90: you own your full book of business and contribute to the team's quarterly goals

• By six months: you share product insights regularly and openly and deliver results across your book, handling escalations and growing opportunities

• After a year: you've made a big impact both internally among the Magma team and externally. Districts see you as a trusted advisor

What you'll bring to the Magma team:

• 2-5 years of work experience as a Customer Success Manager

• Previous work in ed tech and/or education

• Desire to work in a scale-up environment

• Proven track record of building and retaining strong relationships

• Self-led and goal oriented

• A curious mindset with a strong eagerness to learn and understand the product's technical aspects

• Proactive problem solving and strong organizational abilities

• Experience in using data and evidence to inform decision-making

• High-energy and strong interpersonal skills

• Confidence and ease when speaking to large groups of people

• Flexibility with working across time zones and willingness to travel

Why you'll love working here:

• You'll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S.

• We're a supportive and highly collaborative team environment with so much space to learn and grow

• We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma

• Visiting our partner districts is a blast! You’ll see Magma in action in your region and across North America. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning

• This is opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world

Location: Birmingham, AL, remote across Alabama, or Atlanta, GA. Regular travel (~30%) to partner districts across the Southeast.

Note: Possibility for in-office work up to four days per week, depending on the candidate's location.