About Magma

Magma is a startup that has quickly grown to become the leading platform for data-driven maths education. By leveraging handwritten solutions in a digital format, Magma allows teachers to place emphasis on creativity in maths, while gaining key insights into students' progression. This creates a more engaging, inclusive and pedagogical maths class for all students.

Maths remains the largest challenge for schools, where one in five students in year 9 are low performers. Maths is one of the core pillars on which careers are built, and we believe that school maths represents one of the largest opportunities for improving educational outcomes and career prospects for children and young adults.

Magma is now growing rapidly across Europe and the US. We are an ambitious team on a meaningful mission to improve maths education for millions of children. We will achieve by standing by our values:

• We act as owners
• We put teachers first
• We are ambitious
• We are a team
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The Role

Our Customer Success team works closely with the people who matter most: our customers and users. We make sure they get maximum value from our product. We're looking for an outgoing, curious and responsible person who’s comfortable juggling multiple projects at once.

As a Customer Success Manager, your primary mission is to ensure that teachers, pupils and school leaders within our partner trusts and councils know how to use Magma effectively — and that they remain happy and supported over time. A large part of your role will involve working with trusts and councils at a central level to manage implementation, organisation-wide assessments, deliver training and explore how we can provide tailored support. On a weekly basis, you’ll also be visiting classrooms, engaging with teachers, school leaders and pupils directly. It’s fun, hands-on and incredibly rewarding.

Magma UK is a true startup and entered the UK market in August 2024. Working proactively to ensure our customers' success, as well as helping create processes to enable quick growth over the coming years, will be a key element in your role.

Who you are and what you know

To succeed in the role, you need to:

• Be very ambitious and like chasing challenging targets
• Be energetic, outgoing and thrives in social, fast-paced environments
• Be independent, solutions-focused and full of energy and patience
• Enjoys helping others grow and feels confident presenting to large groups
• Builds strong, trust-based relationships with ease
• Thrives in a collaborative environment and works well across different teams
• Has a track record of delivering excellent service and exceeding expectations
• Adapts quickly to new situations and is always looking for ways to improve the user experience
• Is proactive, reliable, and willing to go the extra mile when needed
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Requirements

• Experience working with Customer Success or Account Management
  • Experience from SaaS is a strong plus
  • Experience from Education is a strong plus
  • Experience working in a startup is a strong plus
• Minimum of 3 years of work experience
• A university degree is a strong advantage
• You will benefit from feeling confident in Primary and Secondary Maths
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What we offer

• Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals
• Fantastic colleagues in a fun environment with great opportunities to learn
• Competitive remuneration - salary and bonus
• An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world
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Start: August

Location: 15-19 Bloomsbury Way, London, WC1A 2TH